Subscription Terms & Conditions

Subscriptions

Subscriptions are available to users who are 18 years and older and who have not been suspended or removed by Digital Distiller for any reason. We reserve the right to cancel your subscription for any reason at any time including as a result of a violation of these Terms or either the Privacy Policy or Cookie Policy without notice. Where we cancel your subscription, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy, Cookie Policy or any other guidelines or rules, in which case we may terminate all existing orders and will not be obliged to make any refund. In event that we revoke your subscription, you will reimburse any subscription fees on a pro-rata basis. Membership is void where prohibited by law.

Orders and Contracts

Subscriptions may be ordered by clicking on the subscription you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your subscription order up until the point at which you submit your order to us by clicking the "Submit Order" or equivalent button on the checkout page.

Your order constitutes an offer to Digital Distiller to buy a subscription. All orders are subject to acceptance by Digital Distiller. Digital Distiller is not obliged to accept your order and may, at its discretion, decline to accept any order. Where Digital Distiller accepts your order, it will confirm such acceptance to you by sending you an email that confirms that Digital Distiller has recognised your purchase of a subscription. 

By purchasing a Digital Distiller subscription you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Your credit card will be charged on the 1st of every calendar month. Any Membership cancellations need to be done prior to the 1st of the month. To cancel your subscription at any time, you must email us at subscriptions@digidistiller.com. We will respond to you in a timely manner with confirmation of your cancellation. If you cancel, you may use your subscription until the end of the month. Digital Distiller may submit periodic charges (e.g., monthly) without further authorisation from you until you provide prior notice that you have terminated this authorisation or wish to change your payment method.

The price of a monthly subscription varies depending on the one that you have selected, and include free UK delivery. Prices include VAT at the prevailing rate for each item.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.

From time to time we run different promotional offers where delivery charges may apply. Where this is the case it will be communicated.

Offers & Discount Codes

If you have a discount code, this needs to be applied during the checkout; the option is located on the same page as your contact details. Please note that we only allow for one code/discount/promotion to be used at checkout. Only one offer/discount may be used per transaction. Offers do not apply to subscriptions unless specifically stated. Offers cannot be added retrospectively. Offers are not transferable or redeemable for cash or credit.

We reserve the right to withdraw or cancel discount codes at any time. We also reserve the right to reject discount codes if we suspect any fraud which may result in a subsequent charge to the customer for the value of the discount.

Our referral discount code is only valid for recurring memberships, not gifts. Please note, the referee and referrer must have different delivery addresses, and members aren't allowed to refer themselves by setting up multiple accounts. Existing members are unable to redeem offers by setting up multiple memberships.  We reserve the right to charge such members setting up multiple memberships for the value of any referral offers applied to their accounts.

We only allow one intro offer per member. 

In regards to cancelling and renewing your subscriptions, please see below for our general subscription reactivation offer terms.  

• Monthly Memberships originating or reactivating with a discount can not be cancelled and renewed with a discount within a twelve (12)-month period

• 6 Monthly Memberships originating or reactivating with a discount can not be cancelled and renewed with a discount within a twenty-four (24)-month period

• Annual Memberships originating or reactivating with a discount can not be cancelled and renewed with a discount within a thirty-six (36)-month period

The exception to these reactivation terms is if we have communicated a reactivation offer directly with you.

Digital Distiller reserves the right to take additional payments from existing or past members where introductory offers have been used in breach of this policy or to unreasonably “game” the system to achieve financial gain at Digital Distiller's expense.

Rights & cancellation

You may cancel your month-to-month subscription before the 1st of each month by contacting Digital Distiller through the email address and procedure specified in our FAQ. Digital Distiller will not refund any months for a month in which the subscription delivery has already been sent. Subscribers that signed up with any type of discount may not re-register for membership with a discount in the following manner:

• Monthly Subscriptions originating with a discount can not be cancelled and renewed with a discount within a twelve (12)-month period

• 6 Monthly Memberships originating with a discount can not be cancelled and renewed with a discount within a twenty-four (24)-month period

• Annual Memberships originating with a discount can not be cancelled and renewed with a discount within a thirty-six (36)-month period

Gift Subscriptions may not be cancelled. Discounts for recurring subscriptions do not apply to Gift Subscriptions.

If you receive a damaged or broken item, you may follow the procedure specified in our FAQ for declaring your damaged or broken bottle. Refund declarations must be made within 24 hours of receiving your bottle. Digital Distiller will send you a replacement bottle of the same item, or when that is no longer available, an item of equivalent value. Digital Distiller does not refund damaged or broken bottles. Digital Distiller reserves the right to dispute the reception of a damaged or broken bottle.

Digital Distiller's shipping partners normally alert Digital Distiller in the event of a broken bottle before it is delivered. If this occurs with your bottle, Digital Distiller will send you a new bottle as soon as possible.

Proprietary Rights

You acknowledge and agree that the content (other than content that may be submitted by Users), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of Digital Distiller or our partners and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. All of our Site's content is the property and copyright of Digital Distiller. All rights reserved. Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site. All rights not granted under these Terms are reserved by Digital Distiller and its affiliates.

Submitted Content

By submitting or posting any materials or content on the Site, you grant Digital Distiller a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites and apps and in any other materials or medium, and sublicense such materials or any part of such materials. This means, for example, that we can continue to use and display that content even if you ask us to remove it or after your registration or subscription has ended. If you do not want to grant Digital Distiller the rights set out in this paragraph, please do not submit your content to us. You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Digital Distiller the license specified above. You also confirm that any materials you provide will not contain libellous or otherwise unlawful, abusive or obscene material. Digital Distiller will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.

Digital Distiller reserves the right to use content that you post to social media that specifically concerns or references Digital Distiller, its partners and the products it offers. This content may be shared by Digital Distiller on its own social media properties, with third parties, and on the Site.

Review Guidelines

Digital Distiller values your feedback. When writing a review, please consider the following guidelines:

• Focus on the product and your individual experience using it

• Provide details about why you liked or disliked a product

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

• Obscenities, discriminatory language, or other language not suitable for a public forum

• Advertisements, "spam" content, or references to other products, offers, or websites

• Email addresses, URLs, phone numbers, physical addresses or other forms of contact information

• Critical or spiteful comments on other reviews posted on the page or their authors

 

Disclaimers

Digital Distiller is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside Digital Distiller's control. If you cannot access the Site properly or at all because of any of these reasons, Digital Distiller will not refund any money you have paid or compensate you.

Making the Site enjoyable means Digital Distiller needs to fix bugs, install updates and do general diagnosis and maintenance of the Site. Digital Distiller will try to do scheduled maintenance during what Digital Distiller anticipates will be relatively low levels of online use. Digital Distiller also needs to be able to do emergency maintenance and/or suspend access to the servers where, in Digital Distiller's reasonable discretion, Digital Distiller sees the need to do that. Digital Distiller will try to have the Site available again as soon as Digital Distiller thinks it is safe to do so.

The Site relies in part on software to work. The software has bugs. Whilst Digital Distiller will monitor the Site and try to fix bugs that are made known to us, Digital Distiller cannot guarantee that the Site will be bug-free or will work all the time. It is not a term of these Terms of Use that the Site or any individual feature of the Site will always be available, error-free and/or free from viruses.

Where the Site contains links to other websites and third-party products or services, these links are provided for your information only. Digital Distiller is not responsible for the content of these websites or products or services.

Indemnification

You agree to indemnify Digital Distiller and its group companies' liabilities and the reasonable costs (including reasonable legal fees), sustained or incurred as a result of content posted to the Site by you being in violation of these Terms and/or Digital Distiller's Review Guidelines.

Limitation of Liability

Digital Distiller excludes: (a) any responsibility for or liability arising out of any dealings you have with third parties that take place using or facilitated by the Site; and (b) any liability for losses which are not a foreseeable or likely consequence of your use of the Site, or of a breach of these Terms. For example, losses are foreseeable where they could be contemplated by you and Digital Distiller at the time you take out a subscription.

Digital Distiller will not be liable to you over the entire period of your use of the Site for any loss in excess of (a) the total value of products or subscriptions ordered by you via the Site from time to time and (b) £250, whichever is the higher.

Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.

Copyright Infringement; Notice and Take Down Procedures

Digital Distiller specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim.

Severability

If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms.

Waiver; Remedies; Variations, Entire Agreement

The failure of Digital Distiller to partially or fully exercise any rights or the waiver of Digital Distiller of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by Digital Distiller or be deemed a waiver by Digital Distiller of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of Digital Distiller under these Terms and any other applicable agreement between you and Digital Distiller shall be cumulative, and the exercise of any such right or remedy shall not limit Digital Distiller's right to exercise any other right or remedy. These Terms may not be varied except with our express written consent. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site and any order. We are required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply.

Governing Law

The operation of our site and Contracts for the purchase of Goods through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Gift Cards Terms & Conditions

You can use a gift card or e-voucher to shop online through our e-store. However, gift cards cannot be used to purchase against a recurring subscription. 

You don’t have to spend the full amount on the card. Your order cost will be taken from the balance of your gift card or e-voucher until it is zero. Any balance remaining will not be refunded to the customer. You can buy gift cards online from £10, £25, £50 and £100

Gift cards are valid for 24 months starting on the date of purchase, following which the gift card will expire automatically

We are not responsible for your gift card or e-voucher if it is lost, stolen, damaged or used without permission and no replacement will be provided in these circumstances. 

Your gift card or e-voucher belongs to Digital Distiller. It is not a cheque guarantee, credit or charge card.

Gift cards and e-vouchers cannot be resold and you cannot have a cash refund. 

Gift cards and e-vouchers cannot be bought in conjunction with money-off vouchers or promotional codes

A gift card cannot be used to buy age restricted products unless the purchaser declares that they are of at least the relevant age.